Help Center

We send your order with Royal Mail, Evri, UPS, or a similar courier, depending on the size of your item. We may ask for your phone number so the courier can contact you about delivery.

Our product images give you a great idea of what to expect, but slight differences might occur. Colors and shades can look a bit different depending on your screen or monitor. Rest assured, the actual product will be just as lovely!

We aim to dispatch your order within 5 to 7 working days since each item is made just for you! If there’s a delay or an item is out of stock, we’ll let you know with an updated delivery time. If that doesn’t work for you, we’re happy to offer a refund. For multiple items, we’ll do our best to send them together, but it’s not always guaranteed due to size or availability.

You can pay by credit or debit card, or with PayPal. Choose the option that suits you best at checkout.

Just add your name, message, or other details in the personalisation box on the product page. Please double-check the spelling before you place the order, as we print exactly what you send us.

Please contact us if you need to return a personalised item. Because it is made to order, we need to check the issue first. We’ll guide you on the next step.

Yes. If you do not want a name added, just leave the personalisation box blank. If you are unsure, send us a message before you order.